A Brief Business Case for Collaborative Communication
On an organizational level, there are many reasons for improving our ability to problem solve, resolve conflicts, and otherwise improve our workplace cultures. Disengaged employees, for example, are said to cost U.S. companies up to $550 billion a year and Gallup cites that engaged workplaces have 21% higher overall productivity and much lower rates of turnover. Canada, sadly, ranked 4th globally for high employee turnover, according to according to the Canadian HR Reporter (2018), in addition to limited advancement opportunities, employees' top reasons, globally, for leaving an organization are dissatisfaction with senior management (41%) and the work culture or environment
Employee turnover alone costs American organizations 16% to 213% of the annual salary of the position, depending on how specialized a job is or how much education and training is needed! Mental health issues in the workplace are also costing organizations a great deal, with associated costs amounting to almost 14% of net annual profits for as much as $16 billion annually in Canada. It makes monetary sense to focus on the quality of our workplace relations. Beyond that, it just makes life more pleasant every moment of the day!
After all, almost everything we do involves working with others. Our values, habits, interests, sense of humour, strategies, work styles and more may differ vastly and these differences can lead to disconnection, frustration, and stress. When we add to that the competition for our time outside the workplace, it can be exhausting. Thankfully, when we understand really clearly what is driving others' behaviour and our own, we can minimize stress, generate more buy-in for our ideas and for change, and increase productivity.